Likely, those reading this who have a solution probably understand or have a similar issue. I have the latest Smart Card utility update from Windows Update Device Manager shows my card reader is installed and properly functioning. Once it is uninstalled, unplug the reader from your computer. Smart card authentication is not supported by all View Clients. There is no firmware update for a V2 reader because it is already updated. Below is the link to the program: Unzipping – the driver.

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It will then ask where you want to save the file. Unzip the downloaded file by Right-clicking and selecting Extract All.

In Windows 8, any time my CAC was inserted into my card reader, my personal profile certificates would load here.

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VMware, Parallels, or Virtual box. Last Update or Review: Verify SmartCard Service started. It will unzip the contents, this is the folder you will need when you are doing the steps acctivclient.

This site in other languages x. The link will pop up a window with instructions for things to do on the DISA website.


How satisfied are you with this response? Make sure you complete the following:. I’m military and so the use of my smart card reader is a necessity.

ActivClient and CAC and PIV Version for Windows – Download

You should now see your new folder on your desktop to open up. The firmware update “should” fix activcluent following problems: How do I create a bootable CD from an.

Select the triangle next to Smart Card Readers. WinZip- Use the Extract button. Follow the instructions to run the Cross-Certificate remover instructions are activclienr in the popup on NKO.

One person had to select “Search automatically for updated driver software” This is very rare. Log into a CAC enabled website now. Close all smqrt, restart your computer. It can also show up under unknown devices. Each client system that uses a smart card for user authentication must have the following software and hardware: Here’s what I’ve got: Thanks for marking this as the answer.

Smart Card HID with ActivClient

I have the same question Obtain a CAC Reader. Verify your firmware version before going through this process Right click the Windows logo lower left corner of rreader screen.

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Users that authenticate with smart cards must have a smart card or USB smart card token, and each smart card must contain a user certificate. Card reader is not recognized.

Windows 10 Smart Card Reader and Military Common Access Card (CAC) Certificate Issues

If that doesn’t work, keep reading for other ideas below. The Microsoft TechNet Web site includes detailed information on planning and implementing smart card authentication for Windows systems.

Keep this for a later step. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent readr Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Right click Computerselect PropertiesDevice Manager link upper left corner of the screenscroll down to Smart card readers, select the little triangle next to it to open it up.